Privacy & Confidentiality
Privacy Notice
This website collects limited personal information when you contact me through the enquiry form.
The information collected is:
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Your name
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Your email address
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Any information you choose to include in your message
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How your information is used
Your information is used only to:
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Respond to your enquiry
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Provide information about therapy services
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Arrange an initial consultation if appropriate
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Your information will not be used for marketing purposes or shared with third parties for advertising.
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How your information is stored
Enquiries sent through this website are delivered to my secure email account hosted by Proton Mail, an encrypted email service designed to protect privacy.
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Reasonable steps are taken to keep all information secure and confidential.
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Confitentiality and limits
Information shared in an enquiry is treated with respect and discretion. However, the enquiry form should not be used for sharing highly sensitive or urgent information.
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How long information is kept
If you do not proceed with therapy, your enquiry will normally be deleted within a reasonable period. If therapy begins, information may be retained as part of clinical record-keeping in line with professional guidelines.
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Your data protection rights
Under UK data protection law, you have the right to request access to the personal information held about you and to request corrections deletion where appropriate.
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If you have any questions about how your information is handled, you can contact:
Callum Hill
CBT and EMDR therapist
Confidentiality Notice
Confidentiality is an important part of therapy. Any information shared during therapy sessions is treated as confidential and handled with care. There are, however, some limits to confidentiality. Information may need to be shared if:
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There is a serious risk of harm to you or another person
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There are safeguarding concerns regarding a child or vulnerable adult
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Disclosure is required by law or court order
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Professional consultation or supervision is needed (in which care identifying details are normally removed)
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Where possible, these situations would always be discussed with you first.
Crisis and Urgent Support
The contact form on this website is intended for general enquiries about therapy services. It should not be used for urgent or crisis situations.
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Similarly, the therapy I offer is intended for people who are able to engage in regular sessions and who feel able to keep themselves safe between appointments. Therapy is not a crisis service, and I am not able to provide immediate or emergency support outside of scheduled sessions.
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If you are currently in a crisis, feel unable to keep yourself safe, or need urgent help, it may be more appropriate to seek immediate support from emergency or crisis services.
In the UK, you can contact emergency services by calling 999.
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If you are experiencing emotional distress and need immediate support, you may wish to contact:
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Samaritans - Available 24 hours a day on 116 123
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You can also contact NHS 111 for urgent health advice
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If you contact me during a time of acute crisis, I may encourage you to access these services so that you receive the immediate support you deserve.
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Therapy can still be helpful once you have the right level of support in place and feel able to engage safely in therapy sessions.